Frequently Asked Questions


Please allow 1-3 business days to process your order.

After that it generally takes another 2-3 business days for shipping.

Tracking information will be sent via email when your order ships from our North Carolina Fulfillment facility.

A carrier may scan the package as "Delivered" when it is out for delivery and you may receive the delivery on the next business day.

Packages are occasionally left with neighbors, a building manager, or your mail room and receiving department if shipped to a business.

Make sure to check areas such as a porch, garage, or even behind bushes.

Please check with neighbors or household members as they may have received the package on your behalf.

If you do not receive the package within the next 2-3 business days, please let us know so we can work on a solution.

Please email us as soon as possible at


Yes, we ship to the following countries:




New Zealand



- please click here to see the list of countries

- If your country is not listed, contact us at and we will add your country to our list.