Frequently Asked Questions
Everything you need to know about shipping, returns, warranties, and your PBPRO gear.
Paddles
What makes PBPRO paddles different?
PBPRO paddles are designed with an athlete’s focus on feel, control, confidence, and value. The lineup gives players a clear progression from forgiving recreational paddles to T700 raw carbon and thermoformed performance models.
Do you play-test your paddles before releasing them?
Yes. Every PBPRO paddle line is play-tested before launch across multiple player levels to evaluate feel, durability, and real-world performance.
What paddle is best for beginners?
The PBPRO Signature line is our most approachable option for beginners and recreational players, with a forgiving feel, easy handling, and a large sweet spot.
Which PBPRO paddles use T700 raw carbon?
PBPRO Signature Plus and select Infinity models use T700 raw carbon fiber for added spin, response, and control. The Signature line uses a carbon-fiber face designed for approachable everyday play.
What paddle is best for intermediate or advanced players?
Signature Plus is a strong step-up option for improving and intermediate players who want T700 raw carbon performance with balanced control and stability.
Infinity Falcon Lite is ideal for players who prefer a lighter, quick-handling paddle with excellent control and spin.
Infinity Gen-X4 is designed for advanced and competitive players seeking more power, stability, and spin.
Do PBPRO paddles come with a warranty?
Yes. PBPRO paddles include a 6-month limited warranty covering qualifying manufacturing defects.
Eyewear
Are PBPRO sunglasses impact-tested?
Yes. PBPRO performance eyewear uses durable polycarbonate lenses and is designed for active court play.
Do the lenses offer UV protection?
Yes. PBPRO performance lenses offer UV400 protection, blocking UVA and UVB rays.
Will PBPRO eyewear fit my face?
Our lightweight TR90 performance frames are designed for a comfortable, secure fit during movement and have been tested across a range of face shapes and sizes.
Do the sunglasses come with a case?
Yes. Each pair includes a protective case and pouch.
What is the warranty?
PBPRO eyewear includes a 6-month limited warranty against qualifying manufacturing defects.
How do I clean my eyewear?
Use a microfiber cloth and lens-safe cleaner. Avoid paper towels or harsh chemicals that can scratch polycarbonate lenses.
Do the lenses fog during play?
PBPRO performance eyewear is designed with ventilation to help reduce fogging during active play. Extreme heat, humidity, or temperature changes can still cause temporary fogging.
Do polarized lenses affect depth perception on the pickleball court?
High-quality polarized lenses can reduce glare and improve visual comfort outdoors. Individual preferences vary, so some players prefer polarized lenses while others prefer clear or non-polarized performance lenses for court play.
Do PBPRO glasses work with hats and visors?
Yes. The slim-arm TR90 frame is designed to fit comfortably with hats, caps, and visors.
Ordering
What payment methods do you accept?
We accept major credit cards and the payment options shown at checkout, including supported accelerated checkout methods.
Can I make changes to my order after it’s placed?
If your order has not shipped yet, email support@pbpropickleball.com as soon as possible and we will do our best to help.
Shipping
How long does shipping take?
Most U.S. orders are processed within 1–3 business days. Delivery time depends on your location and the shipping option selected at checkout.
How much is shipping?
Shipping is free on U.S. orders over $100. For orders under $100, available shipping rates are shown at checkout.
How do I track my order?
Once your order ships, you will receive an email with a tracking link. You can also use the Order Tracking page in the footer.
Returns
What is your return policy?
We offer 30-day easy returns on eligible unused items in original packaging. See our return policy for complete conditions.
How do I start a return or exchange?
Email support@pbpropickleball.com and we will provide return instructions.
How long does it take to receive my refund?
Refunds are typically processed within 3–5 business days after we receive and inspect an eligible return. Your bank may take additional time to post the credit.
Do you offer warranty replacements?
PBPRO paddles and performance eyewear include a 6-month limited warranty against qualifying manufacturing defects. Contact us if you believe your item has a defect.
What if I am not satisfied with my purchase?
We want you to feel confident ordering from PBPRO. If something is not right, contact support@pbpropickleball.com and we will help you understand the available return, exchange, or warranty options.
Get in touch
Have questions about your order or PBPRO gear? We’re happy to help.
