Frequently Asked Questions
Everything you need to know about shipping, returns, warranties, and your PBPRO gear.
Paddles
What makes PBPRO paddles different?
PBPRO paddles are engineered by a former professional tennis player to deliver exceptional feel, control, and power. Each paddle is designed with a large sweet spot and premium materials for a more consistent, confidence-building playing experience.
Do you play-test your paddles before releasing them?
Yes — every PBPRO paddle line is thoroughly play-tested before it ever reaches the market.
We test across multiple player levels to ensure exceptional feel, durability, and real-world performance.
What paddle is best for beginners?
The Signature line (blue, pink, watermelon, lavender and mint) are great paddles for beginners.
Are your paddles T700 raw carbon?
Yes — our premium INFINITY line uses high-quality carbon materials. Our Signature line uses high quality carbon fiber paired with premium pp core.
What paddle is best for intermediate or advanced players?
The NXTGEN Arch (thermoformed with injected foam) delivers a larger sweet spot, more power, and a premium feel that competitive players love.
The FALCON Lite is a great option for women or players who prefer a lighter paddle with better maneuverability.
Players who want the largest sweet spot and maximum forgiveness will enjoy the Patriot.
Do PBPRO paddles come with a warranty?
Yes — all PBPRO paddles include a 6-month limited warranty covering manufacturing defects.
Eyewear
Are PBPRO sunglasses impact-tested?
Yes — all PBPRO eyewear passes the FDA impact test and is engineered with durable polycarbonate lenses for added protection during play.
Do the lenses offer UV protection?
Absolutely. All PBPRO lenses offer UV400 protection, blocking 100% of UVA and UVB rays.
Will PBPRO eyewear fit my face?
Yes — our frames are designed for a universal, comfortable fit that stays secure during movement, even in competitive play.
We’ve tested the fit across a wide range of players — different face shapes, sizes, men, and women — and the results are consistent: they fit great.
The TR90 frame is lightweight, flexible, and gently wraps around the head, providing a stable, comfortable fit without pressure points.
Do the sunglasses come with a case?
Yes — each pair includes a protective case and a pouch.
What is the warranty?
PBPRO eyewear includes a 6-month limited warranty against manufacturing defects.
How do I clean my eyewear?
Use a microfiber cloth and lens-safe cleaner.
Avoid paper towels or harsh chemicals, as they can scratch polycarbonate lenses.
Do the lenses fog during play?
PBPRO lenses feature an anti-fog design that helps reduce fogging during intense play or humid conditions.
While any polycarbonate lens can fog in extreme temperature changes, PBPRO eyewear is engineered to minimize it.
Do polarized lenses affect depth perception on the pickleball court?
There’s a common myth that polarized lenses hurt depth perception — but that only applies to low-quality polarized coatings that distort the court surface.
High-quality polarized lenses, like PBPRO’s, actually enhance depth perception by reducing glare, improving contrast, and helping you track the ball more clearly.
PBPRO has mastered the balance between polarization, clarity, and on-court depth perception. Our lenses are engineered so you can react faster, see the ball sooner, and maintain confident footwork — without distortion.
Don’t fall for the myth.
High-quality polarized eyewear delivers excellent court visibility when designed correctly.
Do PBPRO glasses work with hats and visors?
Yes — the slim-arm TR90 frame fits comfortably under hats, caps, and visors (including PBPRO visors).
Ordering
What payment methods do you accept?
We accept all major credit cards, Shop Pay, PayPal, Apple Pay, and Google Pay.
Can I make changes to my order after it’s placed?
If your order hasn’t shipped yet, we’re happy to help. Email us at support@pbpropickleball.com as soon as possible.
Shipping
How long does shipping take?
Most orders ship within 1–2 business days. Delivery times depend on your location and the shipping option you choose at checkout.
How much is shipping?
Shipping is free on U.S. orders over $100. For orders under $100, shipping rates are calculated at checkout.
How do I track my order?
As soon as your order ships, you’ll receive an email with your tracking link.
You can also use our Order Tracking page located in the footer.
Returns
What is your return policy?
We offer 30-day easy returns on unused items in original packaging.
If you’re not completely satisfied, we’ll help you find the right product or issue a refund.
How do I start a return or exchange?
Email us at support@pbpropickleball.com and we’ll provide the return shipping instructions.
How long does it take to receive my refund?
Refunds are typically processed within 3–5 business days after we receive and inspect your return.
Do you offer warranty replacements?
Yes — paddles and eyewear include a 6-month limited warranty.
If you believe your item has a manufacturing defect, contact us for a quick review.
Do you have a 100% satisfaction?
We offer a 100% satisfaction guarantee — if something isn’t right, we’ll make it right.
We’ve never left a customer without a solution. Every player we’ve helped has walked away satisfied.
One reason our return rate is extremely low is because:
- We play-test every paddle line before launch, ensuring quality, feel, and performance.
We offer a 100% satisfaction guarantee — if something isn’t right, we’ll make it right.
We’ve never left a customer without a solution. Every player we’ve helped has walked away satisfied. We customer-test our eyewear across different face shapes and player levels before releasing it.
- Our goal is simple:
Provide gear that players love from day one. If you ever need help, just email us at support@pbpropickleball.com
— we’ll take care of you. We customer-test our eyewear across different face shapes and player levels before releasing it.
Get in touch
Have questions about your order, or a general enquiry?
