PBPRO Return Policy

At PBPRO, your satisfaction comes first. We stand behind every paddle, pair of eyewear, and accessory we create — and we want every player to love their gear. If something isn’t right, we’ll make it right.

30-Day Return Window

We accept returns within 30 days of delivery for unused items in their original packaging.
If your product is unused, clean, and in resellable condition, you may return it for a refund or exchange.

To start a return, email us at support@pbpropickleball.com and we will guide you through the process.

Exchanges

Need a different paddle, color, or item?
Exchanges are available within 30 days as long as the product is unused and in original condition. We’re happy to help you find the right gear.

Return Shipping

Return shipping costs are the responsibility of the customer unless the product arrived damaged, incorrect, or defective.
In these cases, PBPRO will cover the return label and send a replacement at no cost to you.

Defective or Damaged Items

If your order arrives damaged or you believe your product has a manufacturing defect, please email us within 7 days with:

  • Your order number

  • Photos of the issue

  • A brief description

We’ll take care of you quickly.

Refunds

Refunds are issued once your return is received and inspected.
Please allow 3–5 business days for the refund to appear on your original method of payment.

Shipping fees (when applicable) are non-refundable.

Warranty Coverage

All PBPRO paddles and eyewear include a 6-month limited warranty that covers manufacturer defects.
Warranty does not cover:

  • Normal wear and tear

  • Misuse

  • Damage from dropping, hitting the ground, or leaving items in extreme heat

  • Modifications or alterations

If you’re unsure whether your issue is covered, reach out — we’re always here to help.

100% Satisfaction Guarantee

We have never left a customer without a solution.
If something feels off, doesn’t fit right, or isn’t what you expected, reach out — we’ll work with you to make it right.

Our return rate is extremely low because:

  • We play-test every paddle line before launch

  • We customer-test every eyewear design

  • We’re committed to quality and long-term performance

Your trust matters to us.

Contact Us

For returns, exchanges, or support, please contact:
📧 support@pbpropickleball.com

Our team typically responds within 24 business hours.