PBPRO Warranty Policy

At PBPRO, we take pride in the quality of our paddles, eyewear, and performance accessories. Every product is engineered, tested, and inspected to meet our high standards — and we stand behind each one.

Our goal is simple: to make sure you love your gear and feel confident every time you step on the court.

Warranty Coverage

Paddles – 6-Month Limited Warranty

PBPRO paddles are covered by a 6-month limited warranty against manufacturing defects.
This includes:

  • Core defects

  • Handle or grip separation due to manufacturer error

  • Delamination or structural issues not caused by misuse

  • Surface defects present at the time of purchase

Paddles are play-tested before release to ensure quality and consistency across all lines.

Eyewear – 6-Month Limited Warranty

PBPRO eyewear is covered by a 6-month limited warranty against:

  • Lens defects

  • Frame defects

  • Manufacturing issues

  • Structural failures not caused by misuse

Each eyewear line is customer-tested before launch to ensure proper fit, clarity, and durability.

Accessories

PBPRO accessories such as bags, visors, and overgrips are covered by a 30-day guarantee for defects in materials or workmanship.

What the Warranty Does Not Cover

Our warranty does not cover:

  • Normal wear and tear

  • Scratches on paddle surfaces or eyewear lenses

  • Damage caused by drops, impacts, or improper storage

  • Leaving products in extreme heat (cars, courts, etc.)

  • Modifications or alterations

  • Abuse, misuse, or commercial use

  • Cosmetic issues that do not affect performance

  • Loss or theft

If you’re unsure whether your issue is covered, reach out — our team is always happy to help.

How to Submit a Warranty Claim

To begin a warranty review, please email:

📧 support@pbpropickleball.com

Include the following:

  1. Order number or proof of purchase

  2. Photos or video clearly showing the issue

  3. A short description of the problem

  4. Your contact information

Our team will review your claim and respond within 2–3 business days.

If approved, we will:

  • Replace the item
    or

  • Provide a store credit
    or

  • Offer an equivalent product if your item is no longer available

We always work hard to provide a fair and fast resolution.

100% Customer Satisfaction Promise

We have a strong track record of taking care of our customers.
If something isn’t right, we’ll make it right.

Our products are designed carefully, and we stand behind them — but we also stand behind you.

Your trust matters to us, and your experience is our priority.

Questions? We’re Here to Help.

Our support team is available Monday–Friday, 9am–5pm EST.
Email us anytime at support@pbpropickleball.com for help with a warranty claim or product question.